Privacy Policy

1. Introduction

Welcome to Newcastle Nest ("we", "us", "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteAddress.com.au] and use our services.

2. Information We Collect

We may collect personal information such as:

• Identity Data: Name, email address, phone number, date of birth.
• Contact Data: Billing address, delivery address.
• Financial Data: Payment card details (processed by third-party payment gateways).
• Technical Data: IP address, browser type, operating system.
• Usage Data: Information about how you use our website and services.
• Information for Landlords: Property details, ABN (if applicable).
• Information for Tenants: Rental history, employment details, references.
• Information for Tradespeople: Business details, license numbers, insurance details.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our services.
• Process your transactions and manage your account.
• Improve, personalize, and expand our services.
• Communicate with you, including for customer service and updates.
• Facilitate connections between tenants, landlords, and tradespeople.
• Comply with legal obligations.

4. Disclosure of Your Information

We may share your information with:

• Service providers who assist us in operating our platform.
• Landlords, tenants, or tradespeople as necessary to facilitate rental processes or service requests.
• Law enforcement or regulatory bodies if required by law.

5. Data Security

We implement reasonable security measures to protect your personal information. However, no electronic transmission or storage is 100% secure.

6. Your Privacy Rights (NSW & Australia)

Under Australian privacy law, you have rights regarding your personal information, including the right to access, correct, and in some cases, request deletion of your data. You also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@newcastlenest.com.au